Frequently asked questions about Good Grants

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Good Grants - Frequently Asked Questions

About grants management software

General questions about managing grants programs with software online

Grants management software is used by grants organisers and managers to help manage grants, corporate giving, funding, scholarship and other giving programs. The software is typically used to collect and manage applications from individuals, organisations or communities, and then have those applications assessed by a review panel for a decision on funding. The quality of software available varies wildly and it is important to confirm the software is reliable, has the right grants management features for your particular grants or funding program and can provide a good experience to all of your users. Importantly, grants management software deals with the personal data of applicants, so it is critical the software you choose has strong security measures and complies with privacy laws.

We believe it’s Good Grants, but that’s a biased opinion. Of course, you would expect us to say that. What we can say, is our software offers all the functionality you need to run your program end-to-end. Our commitment to your program success is unrivalled, that’s reflected in our product reviews and in our fair, transparent pricing which enables grants and funding programs of all sizes to access world-class grants management software. There are several software solutions on the market, and we encourage you to look around and do your research. Here is a list of key questions to ask as you go:

  • Is the pricing transparent?
  • Does the software provider take a cut of your funding distributions? (Good Grants doesn’t do that)
  • Does the software provide a seamless and pleasing experience for your applicants and reviewers?
  • Enable you to accept applications the way you want?
  • Have a method for handling duplicate applications?
  • Will it help you save time and keep your program organised?
  • Have workflow functionality to help you automate repetitive tasks?
  • Empower reviewers with a suite of tools to make good adjudication decisions?
  • Work in a language of your choice?
  • Have strong security features? (and frankly, have the certificates to prove it?)
  • Offer the use of the software without limitations on applications, users or uploaded files?

All grants programs are different, and Good Grants can easily be configured to match your preferred method for structuring your program. However, we do have defaults in place which can help you get started if you or your organisation are offering a new grants or giving program.

In our opinion, not when it costs US$20,000 a year just to use it! There are some incredibly high cost solutions out there. With Good Grants, you pay almost 25% of that cost and have access to the same or better features. When the cost is as fair as ours, and the features are designed to help you save time, you will never want to go back to managing your program any other way. So yes, under the right circumstances, grants management software is absolutely worth it. In the case of Good Grants, it’s honestly a no-brainer.



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General

General questions about Good Grants

Good Grants is owned by a company called Creative Force and that company is incorporated in Malta. However, we’re a fully remote organisation, with no official “HQ”. We are a truly global company with good people covering every major time zone and on every continent.

Yes! Any device capable of accessing and browsing the internet will have access to Good Grants. Good Grants responsively adapts to the device screen size you are using, all while providing a safe and secure way to apply, review, or manage your grants program.

Yes! We have a comprehensive API and set of webhooks to allow you to do just that. If you can’t do it yourself, we have a separate service to do it for you.

No. We take no percentage of your funding distribution and what you see on our pricing page, is what you’ll pay. We prefer to keep it straightforward, simple and for you to be able to maximise your funding to good causes, without worrying about how much of that is getting trimmed down by software fees.

We have no requirements or limits. If you have 1 applicant or 10 000 – you can use Good Grants and get access to the same great service and support. Good Grants is for everyone.

Our Intro plan offers a clean, neutral design, with the ability to add your logo at the top of each page. The Premium plan includes full control over your platform theme, offering: brand panels across the page header, customised emails and PDFs; granular control over colour scheme; high-impact brand imagery on the home log-in page; partner/sponsor visibility across pages, emails, categories, chapters and more! Read more about branding.

We’ve helped clients launch on Good Grants in as little as 24 hours! We still recommend 3-4 weeks from sign-off to go live— you’ll be more comfortable. But if you need fast turnaround, our friendly and knowledgeable Client Success team will help you make it happen.



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Getting started/billing

Commonly asked questions about pricing, onboarding and discounts

Absolutely not. You purchase the use of Good Grants for your contract period (monthly or annually) and can have as many users, managers and admins as you need. We have zero hidden fees.

Yes. At the time of upgrading, you will be charged the difference for the remaining term of your subscription.

Many of our clients are not-for-profit organisations. Our prices are very carefully set to ensure our business is sustainable and can provide a high-quality product and service to all our clients. As such, we don't currently offer a not-for-profit discount, but we will consider a discount for registered charities who are able to provide us with the necessary documentation.

We can invoice in your choice of five currencies: Australian Dollars (AUD), British Pounds (GBP), Canadian Dollars (CAD), Euros (EUR) or US Dollars (USD).

Sure. We offer annual or monthly contracts which auto-renew. If you would like to cancel your account, just be sure to do so before the subscription auto-renews.

Yes. If you have 2 or more programs (grants, scholarship programs, etc), we can offer a volume discount for multiple Good Grants accounts. Please contact us for a quote.



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Support

More information on our 5-star support

We call it client success because we don’t just offer support – we offer success! Our client success team is proactive and highly responsive. We care about your program and are committed to ensuring you get the best out of Good Grants. It’s good for both of us!

Regardless of your account level or plan, you’ll have full access to our wide offering of help and support resources. Our Help Centre and in-app support (accessible in the Good Grants platform) are packed full of articles and videos that will help you get the most out of Good Grants. You can also submit a ticket, check our platform status and read monthly release notes from either the Help Centre or from within the platform!

We are on hand 24/5. From Monday to Friday, our response time commitment worldwide is 4 hours (but it’s usually much, much less than that – we like to under-promise and over-deliver). Tickets received on the weekend are responded to first thing the following Monday.

It’s so intuitive, you won’t need us to. We offer a helpful “Setup guide” and checklist to help you configure your Good Grants platform to start accepting applications and kick off your judging. It’s a fantastic way to get up and running.



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Is Good Grants right for my program?

How Good Grants will work with your program structure

Good Grants is extremely flexible and works wonderfully with all types of giving or funding programs. Our platform provides wide-ranging flexibility. You’ll be pleasantly surprised.

Yes, we can!

Yes! Good Grants has been used successfully in many live review scenarios. But only if the devices the reviewers will use are connected to the internet. Good Grants is fast, reliable and won’t let you down.

Any kind. Good Grants will accept any file type you request from your applicants. It’s all under your control. Want PDFs but not JPGs? No problem. Good Grants enables you to control your program on every level.

Yes! Good Grants is available in more than twenty professionally translated languages and growing. Additional languages can be made available by request.



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Crowd voting

Frequently asked questions about crowd voting.

Yes! Our crowd voting feature is a great way to get your community involved!

Yes, you can. Each application has a unique identifier and can be appended to the end of your voting page URL for direct linking.

Yes you can. We use cookies to control voting without registration. Where greater integrity is important, we recommend enabling registration of your voters.



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Program management options

Frequently asked questions about Good Grants features and functionality.

If you are a program manager, yes you can. We generally advise against it but it is possible.

With more than 15 question types, you can ask just about anything. You can use a variety of text fields, checkboxes, radio buttons or specific fields like URL, date, email or table fields.

Yes, there is. We offer a popular feature dedicated to automatically finding and managing duplicate applications.

Our broadcast and notification functionalities will allow you to communicate quickly with your applicants and reviewers. Broadcast a message to your participants when you have something timely you’d like to convey to many users (announcements or communicating a deadline) or create a notification to be sent when a user performs a particular action on the platform (registered, progressed to a further round, etc).



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Performance, privacy and security

Commonly asked questions about data sovereignty, uptime and security options available with Good Grants

Good Grants uses Amazon Web Services (AWS) infrastructure to host the system. Our application and database servers are currently located in three regions (Europe, North America or Asia Pacific) with additional regions available on request. For security reasons, Amazon does not publish the physical locations of their data centres.

Yes, custom domains are available on the Premium plan.

The Good Grants application is packed full of features to help clients maintain GDPR (General Data Protection Regulation) and California Consumer Privacy Act (CCPA) compliance.

Yes, we are more than happy to pass along our ISO 27001 certificate and penetration testing results. Please get in contact to discuss.



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Integrations/API

The low-down on our API and other applications for integration.

No. Good Grants is a stand-alone platform that cannot be embedded on a website.

Yes. We have a comprehensive and robust API, a great set of webhooks and a unique workflow feature to help you automate your grants program.

Yes, we support single sign-on with WordPress, Drupal, SAML, Google, Facebook and Twitter.



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